I've read all the prior threads and nothing seems to work for me. The modem is recognized by VZAccess Manager but when I try to connect I get an "access denied - connection not available" Upon further investigation I found an "error 711 unable to start RACM in time" i've tried most if not all of the suggestions but nothing works. Things were working fine for a couple of weeks and then out of the blue - it stops. I am currently using the modem on our hold home server which runs XP and there is no problem (except it is slow). So I know this is a Windows 7 issue but not sure who to call - Microsoft or Verizon? I know what Verizon would say = talk to Microsoft. Please I need to get back on line! Thanks - Sharon

Hi Sharon, Thanks for your post! This error 711 message appears when a required service isn't started on your computer. You won't be able to connect to a network, and you might not be able to install network adapters. This problem can occur if some or all of the following services aren't started: · Plug and Play · Remote Access Auto Connection Manager · Remote Access Connection Manager · Telephony To fix this problem, follow these steps for each of the services listed above: 1. Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.‍ If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 2. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. 3. Right-click one of the services listed above, and then click Properties. 4. Click the General tab, and then, next to Startup type, select Manual. 5. Click Apply, and then click Start. Hope it works! Best regards, Miya Yao